The most popular and most "old" confidence phone number is a single Moscow three-digit number 051. It was opened 5 years ago on the basis of the Moscow psychological assistance to the population at the Department of Family and Youth Policy.
- For five years, our specialists have processed about 140 thousand calls, "says Antonina Lyashchenko, the head of the service. - The main contingent of callers - adults from 26 to 60 years. And more often are women. By the way, they, and more willingly agree to face Consultations with the psychologists of our Center.
Antonina Ivanovna talked about what problems are disturbed by Muscovites: "The topics of psychological health (depression, melancholy, suicidal thoughts) have become increasingly. Many are very depressing the shortage of communication and associated aggression. Family marriage relationships traditionally often worry the inhabitants of the capital. At the same time, there are not so many people about 10% of those who called us with the problems of children-parent misunderstanding. And directly with the children we communicated and even less often. But this summer, our service entered the Unified All-Russian children's telephone confidence. And the situation has changed dramatically. "
80% of calls to the children's phone trust - draws, and 20?
In addition to the phone of trust 051, a few more Moscow services became calls from children from all over Russia. And they all celebrate the same problems in this regard. The most acute - sharply increased number of calls-drawing.
- It's just some kind of guard! - the head of the "Children's Phone of Trust" is indignant at the Moscow Psychological and Pedagogical University (MPPU) Alexey Kodjaspirov. - On some days there are more than 80% of the total number of such calls. These challenges are very annoying our consultants and lead to emotional burnout.
How to deal with telephone hooligans, service executives do not yet understand. Antonina Ivanovna noted that foreign colleagues, at the stage of the formation of trust phones, faced with similar calls. "But it seems to me," she noticed, "that we have this process somehow sucked." At the same time, scold children for the draws and, even more so, it is certainly impossible to punish it.
- Once on our phone confidence, two boys ranked 6 and 7 years old, "says the head of the Center for Emergency Psychological Assistance at MPPU Olga Vichristük, - and began to indulge. They called several times during the day, and the operator finally threatened by the police. Boys, of course, the calls stopped calling. And now it is unlikely that ever call on the phone at trust, even when they grow up. So these draws are a kind of testing adult professionals that are on the other side of the wire. They cannot be ignored, and with them you need to work very carefully.
A specialist in children's and teenage drug addiction from the Department of Health, Psychiatrist Alexander Drayzin remarked: "If children do something wrong, it means that we are adults, they provoke them. So, the advertisement of the All-Russian Phone Trust does not convey to the guys all the full information. Disinforms them. "
With the assumption of Drayzin, many experts agreed. Alexey Kodjaspirov noted that professional advertisers were engaged in the advertising of the All-Russian confidence phone phone, who apparently did not consult with the psychologists of children's confidence phones: "They set the task to convey to the maximum number of children calling" Call! ", They were reported. Here are children and call. And why, why - do not know ". Olga Vikhristyuk said that it would be good before advertising a confidence phone, explain to children who is such a psychologist and what he is engaged. And also added that propaganda should be aimed not only for children, but also on parents: "Most of the problems with whom children are addressed to us can be solved only with the help of parents."
Photo: Alexander Astafiev
Alexander Dreizin shared his experience in this regard: "We studied calls from an anonymous phone with a narcological dispensary number 12. Statistics showed that problems with different dependencies (narcotic, alcoholic or game) in adolescents grow out of 4 major life failures: inappropriate to communicate with parents and with peers (the teenager does not find himself in real life and goes into computer, drug); The desire to show yourself to adults (and this can be done very well, drinking a glass of vodka with a volley, walking school, etc.); And family problems, of course. When all this is solved, they are dependent. "
From 12 calls a day - up to 100!
What worries specialists is a sharp increase in the number of calls lately. "If earlier the operator received from 12 to 20 calls, now their number comes up to 100! This is too much for one person. " Antonina Lyashchenko said that they had already increased the number of regular units of telephone consultants, and invited all Moscow colleagues assistance to their supervisters: "In our service, these are really experienced and deserved confidence in all people without exception people. We have a common goal - to help children. Therefore, come to our trainings, share your experience, chat, Meet. Let's help each other. "
Another big problem is the inability to provide real help to the child in trouble. "Now calls from children come to us from all over the Moscow region," says Antonina Ivanovna. - And if you save our Moscow children in one situation or another, we know - we have long been adjusted to contacts with all the metropolitan emergency response services (MES, police), what to do with the people near Moscow? The girl had recently called from a small town, she said that she had been pursued by some adult man for several days, Karaulit after school, even tried to grab. We reassured her, of course, as they could. And they themselves began to name in all instances of this town. I will say to you honestly, very reluctant to the police reacted to our request. And whether they helped the girl and it is not clear. How to track the result of operational services in such situations? It turns out that we, psychologists, in such situations are absolutely powerless! "
Attended at the meeting of the heads of trust telephones, the Deputy Head of the Social Protection Department Tatyana Potoyeva proposed to draw up a general regulation and agree on him with all interested departments of Moscow and Moscow region. "It is necessary to do this, as it will help all of us work more efficiently and help children who have in a difficult life situation."